FANUC ROBOTICS CUSTOMER SERVICE IS A MAJOR REASON WHY CUSTOMERS ARE BUYING OUR PRODUCT AGAIN AND AGAIN.
FANUC Robotics develops and builds the most reliable robots in the world (99.99% uptime). But like any other equipment, accidently or wear out failure can occur. To cover this unfortunate situation and to limit your production downtime, FANUC Robotics offers you 24/7.
Our support content the following services:
- Online helpdesk 24/7
- Remote diagnostics 24/7
- Corrective service on site with an onsite response time
- Access to the European logistics centre for parts availability
FANUC Robotics offers these performance services based on a service agreement. Corrective service agreements can combined with preventive maintenance and spare parts availability agreements.
HOW WE MANAGE YOUR ROBOTS ASSETS? THE FANUC ROBOTICS AFTER SALES MODULE
Picture this: someone automatically reminds you when it is time for the next oil change of your car. This is exactly how the customized FANUC Robotics After Sales Module (ASM) works.
Your advantages with FANUC Robotics After Sales Module (ASM):
- We keep track and contact you when maintenance needs to be done.
- We back up and store your controller back-ups on our secure After Sales Module (ASM) and are available for you when needed.
- After a maintenance on your robot you receive a detailed status report of the work performed and any recommendations in PDF-format on an USB-stick with a copy of your back-up.
ASM - YOUR CAREFREE-PACKAGE
Our customers are located throughout Europe, even in the most remote locations. That is why we offer FANUC Robotics remote diagnostics:
A sophisticated online remote diagnostic system, which allows us to solve any eventually arising problem with your robot in the quickest possible time. Because every minute your robot is not operating is a potential loss in your production output.
OUR SOLUTIONS:
WEB BASED ANALYSIS
Solution for Internet based support |
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WIRELESS (GSM) REMOTE DIAGNOSTICS
Solution for stand alone solutions |
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 VPN - LAN CONNECTION
Solution for robot to lan network
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